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About the Role:

• to provide customers with a speedy and convenient checkout process

• to ensure the store looks presentable for customers

• to replenish stock to ensure customers can purchase our wide variety of products

• to be actively involved with social activities and during-work-time volunteering hours to support your local community

You can find more details about Customer Service Assistant responsibilities in the attached Job Description document.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.

We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!

About You:

You will need:

• To be customer focused and deliver excellent store experiences

• A natural ability to listen, interact and communicate with customers and team members

• Enthusiasm and resilience to support your colleagues during demanding times

• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends

• Confidence and a friendly, approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.

Why Join Us?

Benefits that benefit you – As a colleague, we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more! We believe that as colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page!

Full training – Instantly available learning resources can be found in the Colleague Learning Zone.

Uniform - Any colleagues working in a customer-facing role will be provided with a free uniform from the first week of their new job.

Learn. Earn. Achieve. Progression. (LEAP) – Bespoke apprenticeship programme for retail colleagues to help them develop the skills and knowledge required for a rewarding career. This is available to colleagues who wish to apply, it is fully funded, and returns a fully accredited qualification after completion.

Colleague Support Fund – Financial assistance is available on health costs such as dental, optical and hearing. There are a range of other savings on offer when you sign up. This is available to all employees.

Volunteering hours - Every colleague gets up to 3-full paid days volunteering to use each year. These volunteering hours can be used for any cause or charity that you feel is close to your heart. The activity you volunteer towards can be by yourself, or, as part of a team.

At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.

If this sounds like something for you, why wait? Submit your application today to become part of Your Co-op Team!