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Customer Service Assistant

LEGOLAND Discovery Centre Birmingham, King Edwards Rd
Birmingham, WEST MIDLANDS, B1 2AA
United Kingdom

Calling all cool creators! Are you looking for a customer service role at LEGOLAND Discovery Centre Birmingham? Who wouldn’t want to work in what can only be described as a giant box of LEGO®?!

What we are looking for

• Previous experience of working within a guest facing environment
• The ability to think on your feet
• Friendly and hardworking with a "can do" demeanour
• Excellent communication, listening, and motivational skills

In this varied role you may be the first point of contact for our guests, offering a warm welcome, whether selling a memento of our guests amazing experience or supporting them to stock up on LEGO related goodies, answering any questions guests may have and acting as a sales representative.

You’ll go out of your way to ensure our guests have a fun, educational and exciting visit and could find yourself helping customers at any point throughout the attraction.

This is a seasonal role, contracted up until November. We offer a minimum of 5 hours per week, depending on the role. Our attraction is open daily, so flexibility is needed as shifts will include weekends and bank holidays.

What’s in it for you

Alongside a truly unique working environment, we can also offer,

• An hourly rate of £10.52, paid fortnightly
• 25% discount in our retail shops and restaurants and 40% online LEGO discount
• Access to an outstanding employee discount website
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.