Customer Service and Reservations Associate London, England
Job description
Company description
GTOMembership is a travel membership and loyalty programme which offers members savings on the prices they can find on major online booking platforms and covers almost all aspects of travel and tourism. Discounts are offered on hotels, flights, attractions, activities, entertainment, theme parks and much more. Members receive a dedicated service from the Personal Travel Assistant team who handle their enquiries and make bookings for them.
Job Summary
The role of Account Handling and Reservations Associate is to manage our members’ enquiries, make bookings and provide solutions for travel, accommodation and activities for our members.
We also have another brand, KOHANO.com, which is a self-service platform where members can make bookings for travel and tourism related products and services themselves at discounted prices. Part of the role will also involve helping with enquiries that KOHANO members may have.
Responsibilities and Duties
Manage inbound enquiries via multiple channels and respond appropriately following company guidelines.
Prepare quotations and make reservations for our members.
Research and provide recommendations for travel, accommodation and activities.
Propose alternative solutions if the member’s desired product or service is not available.
Upsell additional products and services.
Market our offers and promotions to members.
Update the company website with the latest information, products and offers from our suppliers.
Undertake price comparisons to check the performance of our website versus other booking websites.
General office administration.
Qualifications and Skills
Minimum of 1 year experience in a customer service role / account handling role.
Communicates well with clients and suppliers via different channels including telephone, email and messaging apps.
Confident in making recommendations and upselling additional products and services to clients.
Punctual, organised and detail focused.
Self-motivated, able to work to targets and use own initiative.
Ability to prioritise workload and effectively manage time.
Flexible approach and professional, can-do attitude.
Ability to work accurately and consistently deliver work at a high standard.
Good team player who can work autonomously and be proactive in supporting team colleagues.
High standard of spoken and written English and good numeracy skills.
Working Hours
Our working hours are 9am to 6pm Monday to Friday, although we provide a service to our clients from 9am to 10pm Monday to Sunday. Weekend and evening working will be on a rota basis.
Work remotely and occassional meeting in person is required.
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,000.00 per year
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in London
Expected start date: 26/06/2023
