Customer Service and Registrations Representative Remote
Job description
Incorporated in 2017, Stonebridge Contracting are an outsourced service provider specialising in logistical and project management services to the construction and rail sectors. We also have an umbrella company arm called Stonebridge Payment Solutions.
Responsibilities:
· Handle incoming calls and deal with the client payment issues, service questions, complaints and general queries.
· Register new clients on the company CRM system, recording personal details, payment information and understand what is required for different client types.
· Update existing client information on the company CRM system and log notes for each call or email interaction.
· Request, verify and upload any required documents from clients.
· Maintain a high level of professionalism with clients to establish a positive rapport
· Liaise with the payroll and accounts team to ensure client satisfaction and prompt dealing with issues
· Deal with any other customer service or administration associated with registering new clients or serving existing clients
Requirements:
· Professional and upbeat phone manner
· Strong listening skills
· Familiarity with CRM systems and practices
· Experience with Microsoft Word, Excel, and Outlook
· Knowledge of customer service principles and practices
· Ability to multi-task and prioritise to ensure deadlines are met
Work from Home Responsibilities:
All our team are set up to work remotely from home. We will provide you with all the IT equipment you require but you will need to have a desk/workspace and a high-speed internet connection with no data limits.
Key Competencies:
· Strong Communication Skills – Verbal and Written
· Attention to detail and accuracy
· Patience
· Ability to remain calm under pressure
· Time Management
Job Type: Full-time
Salary: £23,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
