Customer Service Agent English/ Turkish

Customer Service Agent English/ Turkish London, England

Ventures Lab
Full Time London, England 28000 - 52000 GBP ANNUAL Today
Job description

The objective of this role is to support the customers for our online products through both written and spoken channels.

What you will be doing:

  • Follow communication procedures, guidelines and policies
  • Provide high quality technical help desk and customer support via e-mail, live-chat and phone
  • Transfer accurate information to customers with quality service and customer satisfaction
  • Dedicated to resolving customers' issues or problems
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Work with different marketing campaigns
  • Confident and ambitious on sales
  • Achieve targets and goals given by team leaders, management or any party that was approved to give such

Desired skills & experience:

  • Proven experience of delivering customer excellence
  • Outstanding verbal and written English language skills
  • Use and knowledge of Turkish language will be an asset but not essential
  • Competence with MS Word and MS Excel as well as general use of MS Windows
  • Multi-tasking ability
  • Ability to work in a team environment
  • Ability to solve problems, initiative and resourceful

Our offer:

  • Competitive remuneration and social benefits package
  • Career progression with a large company
  • Dynamic and friendly work environment
  • Office location – in the heart of London

Interested? Send us a brief note of your motivation to apply.

If you want to know more about the position, please feel free to contact us anytime at [email protected]

Customer Service Agent English/ Turkish
Ventures Lab
Sofia, Bulgaria
Carlos Strazzer
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Enterprise Software & Network Solutions
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