Customer Service Agent

Customer Service Agent Falkirk, Scotland

Peoples Ford
Full Time Falkirk, Scotland 21294 - 23500 GBP ANNUAL Today
Job description

Customer Service Agent

Role

We are looking for an enthusiastic, bubbly and customer focussed individual to join our Customer Experience Team as a Customer Service Agent based in Falkirk. In a fast-paced environment where the customer is at the heart of everything we do, you will play a vital role in dealing with all inbound telephone enquiries.

Responsibilities

Reporting to the Customer Experience Manager, responsibilities will include:

  • Dealing with all inbound customer calls in a professional and friendly manner
  • Supporting in the upsell of additional products and services
  • Handling customer enquiries from all channels including telephone, email and livechat.
  • Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
  • Putting the customer experience at the heart of everything you do
  • Assist with any Direct Marketing campaigns.
  • Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

What you’ll have:

  • Previous customer service experience and an ability to deliver 5-star customer service on every occasion
  • Experience within a contact centre environment is desirable but not essential.
  • Excellent telephone manner & communication skills.
  • Initiative and a positive can-do attitude.

Hours

Full time role (39 hours per week) on a rota basis between the Department opening hours of:

Monday to Friday - 8am to 6pm

Saturday - 8am to 5pm

Sunday - 11am to 5pm

Rewards and Benefits:

  • Salary £21,294 per annum
  • OTE up to £23,500 per annum
  • Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
  • Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
  • Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
  • 30 days annual leave
  • Instant membership to our dedicated Employee Assistance Programme

Job Type: Full-time

Salary: £21,294.00-£23,500.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Referral programme
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Falkirk: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

Application deadline: 22/04/2023

Customer Service Agent
Peoples Ford

www.peoplescars.co.uk
Falkirk, United Kingdom
Brian Gilda
$100 to $500 million (USD)
201 to 500 Employees
Company - Private
Motor Vehicle Dealers
Related Jobs

All Related Listed jobs

Graphic designer
AVT Consultancy Ltd Ilford, England 17420 - 28208 GBP ANNUAL Today

You'll have full creative control over the development of our marketing collateral and brand identity, and will work with web development staff to ensure that

Human Resources Specialist
Sirva Remote 20000 - 40000 GBP ANNUAL Today

Strong communication and customers service skills. Assist with handling employee and manager questions and queries via the management of the EMEA HR Mailbox.

Personal Care Assistant
Lolly Care North Berwick, Scotland 13.5 - 15 GBP HOURLY Today

Additional hours during school holidays. Assisting with fun activities such as baking, art, music. The role will be providing care for a teenage girl with

Business Analyst
Prod Solutions Ltd Remote 81.25 GBP HOURLY Today

You will be working on their Technology Services and Digital Channels. You will be delivering quality BA outputs including requirement gathering, process

team member
Popworld Sheffield Cardiff, Wales 21882 - GBP HOURLY Today

Location: Popworld Cardiff

Are you a great team player? You don’t need any experience to join as a Front of House Team...