Customer Service Agent

Customer Service Agent Remote

Clearhill
Full Time Remote 10.9 GBP HOURLY Today
Job description

This is an exciting opportunity to join the Clearhill team. Clearhill operate multiple brands within the shopping centre and grocery sector throughout the UK and Ireland, including the operation of Leisure Vending Machines, Online retail as well as the provision of Gift Card services.

As a company, we are passionate about the continuous improvement of our products, our processes and most importantly, our people. This is a great chance to join a fast-moving company focused on expanding and delivering a premium customer experience.

The Role

We are looking for a highly motivated, driven and passionate person who is able to multi task, and work on their own initiative.

Responsibilities and duties include:

Customer Service

  • Manage & resolve customer queries
  • Process Customer refunds
  • Utilize customer service portals ( Zendesk & Dynamics 365) to manage tickets

Operational Support

  • Communication with partner locations to maximise machine uptime
  • Liaise with Operations management to identify areas for improvement

Telehone

  • Manage company switchboard

Required skills, abilities & experience:

  • Proven self-organisational skills and self-motivated.
  • Project management Skills
  • Outstanding communication and interpersonal abilities

Job Type: Part-time
Part-time hours: 18 per week

Salary: £10.90 per hour

Benefits:

  • Employee discount
  • Flexitime
  • Store discount
  • Work from home

Schedule:

  • Flexitime
  • Weekends only

Supplemental pay types:

  • Yearly bonus

Work Location: Remote

Reference ID: CustomerServ-0720
Expected start date: 28/08/2023

Customer Service Agent
Clearhill

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