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Customer Service Agent – 12 Month Fixed Term Contract - Birmingham

An exciting opportunity has arisen to join our hybrid working customer service team providing a world class service to our members. As a member of our team you will be at the front line engaging with our members as the society continues to grow and strengthen its security measures for all of its members. You will be part of a supportive team which collaborates daily to achieve the aims of our members whilst ensuring due diligence is upheld in every aspect for our society.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

The role is within the FCTP Programme which was set up in collaboration with the FCA to ensure that the safety and security of our members information.

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You don’t need financial services you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling.

You will be required to attend one of our Office / Hub locations a maximum of twice a week. The Hub locations are Swindon, Northampton, Bournemouth, Dunfermline, Manchester, Glasgow, Birmingham, Sheffield, Wakefield & Belfast .

We are looking for candidates who can work 35 hours a week Monday – Friday 9am – 5pm.

Interviews for this position will be taking place in October and if you are successful in securing a position the role will start in January 2024.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be part of the team responsible for obtaining CDD information across all our 15 million members. You will be taking inbound telephony calls in supporting our members when needed. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues

About you

As a minimum requirement you will have

• Experience working in a Call Centre or complaints environment and be confident on the phone and able to build rapport with our members.
• Have great customer service skills and be passionate about doing the right thing for our members
• Show excellent attention to detail and accuracy
• Be comfortable using a desktop/laptop computer
• Enjoy working within a fast-paced environment

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.