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Job description

We are looking to recruit Customer Service Advocates to join the Council’s Customer Enabling Service.

Working patterns are as follows:
1) Permanent Variable Hours (PVH)
We are looking to recruit Customer Service Advocates on a PVH contract. Working hours will be as and when required predominantly evening, weekends and night shift (enhancement paid where applicable).
2) Night Shift 14 hours per week
We are looking to recruit a customer service advocate to work 17.5 hours per week between the hours of 11pm and 7am. With a working pattern of 2 shifts on and 6 off.
3) Permanent 37 hrs between the hours of 08.30 – 17.00
We are looking to Customer Service Advocates on a permanent contract, working hours will be 08.30 – 17.00 Monday to Friday.
4) Temporary 37 hrs between the hours of 08.30 – 17.00
We are looking to recruit Customer Service Advocates on a temporary contract, working hours will be 08.30 – 17.00 Monday to Friday.

The successful candidates will be part of a busy Customer Service Team responsible for providing a first-class service to our customers. You must demonstrate that you are willing to be flexible, will support colleagues and strive to deliver a service to be proud of. In exchange, you’ll have lots of opportunity to develop and receive support and encouragement from those around you.

To be successful you will need to have the communication skills to relate to different people from across the community, presenting a positive, helpful approach and be comfortable working with new technology.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil For further assistance contact Operational HR Services by email: [email protected]

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to your invite to interview and assessments if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Job Types: Full-time, Permanent, Fixed term contract, Zero hours contract
Contract length: 7 months

Salary: £11.59-£12.47 per hour

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company pension
• Cycle to work scheme
• On-site gym
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

Reference ID: 249329