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Job description

We are recruiting an administrator for an online travel company based in Oxford.

You will work 9.00 - 17.30 and the requirement is to be available for 2 weekends per month.

Key responsibilities for the customer services advisor:

• Assisting with validation checks of advertisers
• Investigate suppliers and bookings using the information provided by the customer
• Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
• Provide customer support
• Make and respond to telephone calls and emails to assist customers with any additional checks
• Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
• Handle any issues associated with the misuse of a customer’s account
• Investigate existing suppliers for suspicious or fraudulent behaviour
• Evaluate the risk that an existing customer would pose to the company

This role is for 6 months and you must be able to get to the Oxford Science Park as this is a hybrid role.

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £13.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Oxford

Reference ID: NM8752