Customer Service Advisor (working from home)

Customer Service Advisor (working from home) Enfield, England

Major Recruitment Oldbury
Full Time Enfield, England 23000 - 27000 GBP ANNUAL Today
Job description

Major Recruitment are delighted to be recruiting for a client of ours who are seeking a remote worker to join them as a Customer Service Advisor in the London area on a permanent basis.

This role is fully remote and working from home and the hours of work are Monday to Friday 8.30am to 4.30pm.

Duties and tasks will include:

  • Respond promptly to customer inquiries regarding orders, products, returns, replacements, and deliveries through various communication channels (phone, email, and social media).
  • Utilise cross-selling and upselling techniques to maximise sales opportunities.
  • Use Shopify to update order notes, handle live chat queries, and ensure effective internal communication.
  • Provide exceptional support to trade clients, offering product knowledge, operational expertise, and personalised assistance to help them achieve their commercial goals.
  • Collaborate with marketing to introduce trade clients to new products and bespoke offerings, expanding the trade client portfolio through relationship building and networking.
  • Coordinate with logistics, production, and warehouse teams to promptly address stock and order issues, ensuring swift resolutions for clients.
  • Communicate with couriers and delivery teams to resolve any delivery-related problems.
  • Proactively communicate and keep clients informed about any logistical issues that may arise with their delivery.

Candidates welcome to apply for the role will have the following:

  • Previous experience in delivering customer service within a high-end luxury brand, preferably in the goods or services sector.
  • Excellent written and spoken English communication skills.
  • An interest in luxury interiors and a strong desire to learn and stay up to date on industry trends.
  • Experience using e-commerce platforms is preferred, but we also welcome candidates who are willing to learn and adapt to our specific e-commerce systems and processes.
  • This is a fast-paced role in a digital company, so adaptability and self-motivation are essential.
  • You will be expected to maintain professionalism, build strong relationships, and ensure customer satisfaction at all times.

This is an excellent opportunity, our client is looking to open a London office in the near future so excellent room for career progression

Job Types: Full-time, Permanent

Salary: £23,000.00-£27,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: Hybrid remote in Enfield

Reference ID: KLCSL

Customer Service Advisor (working from home)
Major Recruitment Oldbury

https://www.major-recruitment.com/
Huddersfield, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
Staffing, Recruitment & Subcontracting
1992
Related Jobs

All Related Listed jobs

Risk-London-Analyst-Credit Risk
Goldman Sachs London, England 65000 - 70000 GBP ANNUAL Today

We are looking for a highly motivated individual who is able to deliver credit risk analysis on corporate transactions, on the basis of a thorough understanding

Office Administration
Adecco Leicester 11 - 0.00 GBP hour Today

A Wonderful oppurtunity to work with a charity who operate an advice line for information and support on parental child abduction and the...

Process Operative
Brothers Drinks Co Ltd Shepton Mallet, England 11.87 GBP HOURLY Today

6.00 am to 2 pm - Monday to Friday. This role will initially be based on the following 3 shift pattern of (starting hourly rate of 11.87 but this could be

Lecturer in Finance and Accounting (specialism in banking)
Queen Margaret University Edinburgh, Scotland 42978 - 54395 GBP ANNUAL Today

The successful candidate will be able to develop high quality teaching material and pursue innovative scholarship in the field of banking and finance.

Specialist Biomedical Scientist - Haematology & Blood Transfusion
East Suffolk and North Essex NHS Foundation Trust Colchester, England 33706 - 40588 GBP ANNUAL Today

The Pathology Clinical Delivery Group (CDG) is based across both Colchester and Ipswich Laboratory Hospital locations and our vision is to deliver innovations,