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Job description

Major Recruitment are delighted to be recruiting for a client of ours who are seeking a remote worker to join them as a Customer Service Advisor in the London area on a permanent basis.

This role is fully remote and working from home and the hours of work are Monday to Friday 8.30am to 4.30pm.

Duties and tasks will include:

• Respond promptly to customer inquiries regarding orders, products, returns, replacements, and deliveries through various communication channels (phone, email, and social media).
• Utilise cross-selling and upselling techniques to maximise sales opportunities.
• Use Shopify to update order notes, handle live chat queries, and ensure effective internal communication.
• Provide exceptional support to trade clients, offering product knowledge, operational expertise, and personalised assistance to help them achieve their commercial goals.
• Collaborate with marketing to introduce trade clients to new products and bespoke offerings, expanding the trade client portfolio through relationship building and networking.
• Coordinate with logistics, production, and warehouse teams to promptly address stock and order issues, ensuring swift resolutions for clients.
• Communicate with couriers and delivery teams to resolve any delivery-related problems.
• Proactively communicate and keep clients informed about any logistical issues that may arise with their delivery.

Candidates welcome to apply for the role will have the following:

• Previous experience in delivering customer service within a high-end luxury brand, preferably in the goods or services sector.
• Excellent written and spoken English communication skills.
• An interest in luxury interiors and a strong desire to learn and stay up to date on industry trends.
• Experience using e-commerce platforms is preferred, but we also welcome candidates who are willing to learn and adapt to our specific e-commerce systems and processes.
• This is a fast-paced role in a digital company, so adaptability and self-motivation are essential.
• You will be expected to maintain professionalism, build strong relationships, and ensure customer satisfaction at all times.

This is an excellent opportunity, our client is looking to open a London office in the near future so excellent room for career progression

Job Types: Full-time, Permanent

Salary: £23,000.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Enfield

Reference ID: KLCSL