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Customer Service Advisor, Sport and Betting

Customer Service Advisor, Sport and Betting Stoke-on-Trent, England

bet365
Full Time Stoke-on-Trent, England 24960 GBP ANNUAL Today
Job description

Overview

Operations

Full Time

Closes 04/09/23

Stoke-on-Trent

Full Time

Closes 04/09/23

Who we are looking for

A Sports and Betting Customer Service Advisor that will be the heart of sport and betting communication with our customers.

Our Customer Service Department has its own dedicated team solely for sport and betting related queries, including Football, Cricket, Horse Racing, Tennis, plus many other sports.

Although a passion for sport and our industry is desirable, we provide a comprehensive training plan therefore no experience in the industry is necessary.

The position is offered on a full time basis working any five days from seven, including evenings, weekends and bank holidays.

The starting salary for this position is competitive increasing to £24,960 per annum upon successful completion of training. A generous bonus scheme and a range of other benefits are available.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Passion for delivering excellent customer service.
Excellent communication skills.
Ability to multi-task.
Competent computer, literacy and numeracy skills.
Effective decision maker.
Sport and betting knowledge.
Willingness to learn.
Effective problem solver.

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Main Responsibilities

Providing first time resolutions to customers’ betting queries and complaints.
Communicating with customers via Live Chat, email and telephone.
Resolving bet settlement issues.
Investigating issues thoroughly.
Using bespoke internal tools to assist and take ownership of communications.
Communicating with our global customer base.
Being aware of the sporting calendar.

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Customer Service Advisor, Sport and Betting
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
Information Technology
2000
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