Customer Service Advisor | S1| Homes | Coventry Coventry, England
Job description
WHAT YOU WILL BE DOING
Starting package from £21,200 (OTE)
We’re recruiting on a full time 12-month fixed term contract role-based working from home with a starting salary from £19,500 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,200, which is discretionary, non-guaranteed and dependent on company and individual performance.
Join our community.
Santander is all about providing our customers with an experience that's second to none. In this homebased contact centre role, we'll invest in you to be the best that you can be, so you can do just that. Whether you’re helping someone about to move into their new dream home, or congratulating them for repaying their mortgage in full, you’ll never know what the next caller might need, and no two customers are the same.
You'll use your natural warmth, energy, and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience.
The difference you will make.
Helping customers each day by answering inbound calls from customers, solicitors and 3rd parties
Assisting customers with day-to-day transactions and enquiries
Helping to keep our customers and the bank safe
Solving problems and escalating issues when necessary
Updating customer records
What you will bring
Excellent communication and customer service skills
Strong computer and numeracy skills
You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
Resilience and problem-solving skills
A structured approach to work and well organised
Excellent attention to detail to ensure quality standards are maintained
Flexible, approachable and works well under pressure
What else you need to know.
Shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (Lieu day will be given when working Saturdays)
If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom.
Everyday Inclusion.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Starting salary of £19,500 plus a £500 annual cash allowance to spend on our great range of benefits.
25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Eligible for a discretionary performance-related annual bonus.
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
Support your favourite causes through charitable giving and our community partnerships
Share in Santander’s success by investing in our share plans
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to Work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What our People Say
“What’s not in doubt is that you’ll have plenty of support. Life in Mortgage and Loans can be busy and challenging, so we know how important it is we all help and support each other in our close-knit teams. We take each other seriously too. If you have an idea about how we can improve things, we want to hear it. You’re the eyes and ears of our business after all.”
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
