Customer Service Advisor, Responsible Gambling Stoke-on-Trent, England
Job description
Overview
Operations
Full Time
Closes 20/04/23
Stoke-on-Trent
Full Time
Closes 20/04/23
Who we are looking for
An individual looking to join our Responsible Gambling Support team with a desire to help and support customers.
You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.
Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.
Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us. The position is offered on a full time basis working any five days from seven between 07:00-23:00.
In return, we offer a generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £26,978 per annum upon successful completion of training.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred skills and experience
Main Responsibilities
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Health Insurance
Reassurance for your health and wellbeing.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.
Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
