Customer Service Advisor (NL) Dover, England
Job description
Salary £29,488 rising to £30,019 per annum
Are you a fluent Dutch & English speaker who is looking for a new opportunity?
P&O Ferries are looking to recruit Dutch Speakers for our contact centre, we are happy to consider applicants outside of the East Kent area as well as individuals who are looking for flexible working arrangements such as part time or full time work, however you will be expected to complete your training in Dover and attend the office if required for training or meetings on an adhoc basis.
You do not need to have any previous experience within a call centre but you must be a customer focused individual.
Your role will involve taking calls and handling emails and webchat from both the public and travel trade using our in-house reservations system and you must have the ability to meet agreed targets. You will be working as part of a busy and supportive team and receive full training.
Your shifts will include working weekends and evenings.
We are looking for people who can delight customers and provide a fantastic level of service. You will be outgoing, gregarious and looking for a challenging role. We are not necessarily looking for any previous contact centre experience, we are looking to recruit individuals who can engage with customers and start their P&O journey right.
The person
A love of ferries, a passion for customer service, a positive outlook and a confident and friendly approach – that’s what you’ll need to join the Customer Service team here at P&O Ferries award winning Contact Centre.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
If you want to join an enthusiastic and fun loving team then apply using the link below!
