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Job Description

Due to our incredible growth, we’re looking for Customer Service Advisors to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.

We have various full time permanent opportunities across our multiple clients and campaigns based within our 2 sites in Newcastle - The Rocket & Quorum.

As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:

• handling incoming enquiries via the phone, email or online chat
• providing support to effectively resolve customer queries,
• providing the best possible customer experience,
• updating customer records

Your Benefits

We’re fanatical about our people and love them to bits! That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

• Competitive salary plus bonus (dependant on client and campaign)
• Fortnightly pay
• 28 days holidays
• Company pension
• Employee stock purchase scheme
• Staff discounts with various online and high street retailers
• Health and wellbeing services
• Healthcare cover including free annual eye tests

Your Skills

To be considered for this role, you need to have the following:

• 6 customer service experience (in any environment – retail, office, hospitality, care)
• Courteous, friendly, and professional manner
• Excellent communication and organisational skills
• Ability to work with computer systems
• Attention to detail & proactive approach to solving problems

This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.

Do not miss this great job opportunity! Apply now!

Concentrix recognised for Top CEO for Women and Diversity

Concentrix was named as a Top Company for Career Growth

• we have 2 state of the art sites in the Newcastle – The Rocket (Stephenson Quarter) & Quorum Business Park

About Us

With 270,000 colleagues all over the world, we specialise in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re extremely passionate about the power of exceptional customer experiences, because we know, when someone has an amazing customer experience, it can be life changing!

We’re fanatical about our diverse and passionate people all across the world people. We see and love each of their individualities, because recognise that all our differences make us stronger together. That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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