Customer Service Advisor - Monday to Friday Bexhill, England
Hastings Direct
Full Time
Bexhill, England
22850 GBP ANNUAL Today
Job description
Job Title: Customer Service Advisor - Retentions
Location: Hybrid - Bexhill (office 1-2 days a week, the rest at home)
Training: 9 weeks in the office
Working Hours: Monday to Friday, 37.5 hours per week, between 08:00 – 19:00
Salary: £22,850
Responsibilities:
As a Retentions Customer Service Advisor, you will be working within our inbound call centre, addressing a diverse range of customer queries submitted via telephone, email, live chat, or instant messages. The calls you receive will be varied; they could include:
- Handle inbound calls, emails, live chat, and instant messages from customers
- Make changes to existing policies, give quotes, take payments, retain customers, and offer products/services
- Provide outstanding customer service
Requirements:
An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.
- Excellent customer service skills
- Strong influencing and negotiating skills
- Ability to overcome objections and drive positive resolutions
- Proficient in computer skills
Our Hastings Direct Customer Service Advisors receive:
- Hybrid working upon completion of training
- Tech you need to work in the comfort of your own home
- 25 days holiday allowance (34 including bank holidays)
Benefits:
- 5% discretionary bonus potential
- Discounted Hastings Direct products
- Subsidised on-site canteen
- Health and welfare benefits
- Pension match up to 10%
Onboarding process:
- Apply NOW through our short application form
- You will get a Phone call from our recruitment team to discuss next steps
- All of our assessments and interviews are virtual
If interested, please apply now!
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Job posting end date:
