CUSTOMER SERVICE ADVISOR - IMMEDIATE START Chichester, England
Job description
Customer Services Claims Handler
Location: Funtington (hybrid working options available)
Salary: £21,500 - £25,500 per annum plus benefits (depending on experience)
Hours: Full Time, Permanent
As a Customer Service Advisor, you will assess customer claims against their policies to ensure that claims are quickly paid. To do this, you’ll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and our client offers fantastic opportunities for education sponsorship and career progression.
Main Responsibilities of a Customer Services Claims Handler:
· Accurately assess and pay valid claims in line with policy terms
· Follow processes to recover money from other insurers and to settle any disputes
· Making things simple for the customer through active listening and presenting solutions to their problems
The individual should have a good standard of education and be able to demonstrate good verbal and written communication skills.
Other core competencies include:
· Demonstrate excellent interpersonal and organisational skills with a flexible approach
· Proactive, can-do attitude, focus of customer quality
· Self-manage personal workflow, ability to prioritise, self-motivate
· Proficient in verbal and written media and deliver clear and well understood message
· Excellent interpersonal and organisational skills
· Good report writing skills
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Incremental holiday plan starting at 20 days a year, plus 8 public holidays
- Sponsorship for apprenticeships and professional qualifications
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Annual bonus scheme
- Generous high-street perks scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance
- Free on-site parking
- Staff Incentive Payment
- Discounted Events
· Employee Assistance Programme
Our client is very proud of the fact that nine out of ten of their people recommend them as a place to work. They pride themselves on having a positive work environment where their people are empowered to make the best decisions and where learning is valued highly and shared across the business.
They are very committed to ensuring their people are given continuous learning and development. As well as structured induction programmes and job training, they provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.
They are a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the year.
So, if you are looking for a fantastic Company to work for, providing excellent training and development, where you make a different to the customers, APPLY TODAY!
Job Types: Full-time, Permanent
Salary: £21,500.00-£25,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Day shift
Work Location: Hybrid remote in Chichester
Reference ID: 722/1F
