Customer Service Advisor - Home Service Cardiff, Wales
Job description
We are recruiting permanent full time Customer Service Advisors to work in our Home Service Team based in Cardiff. Your training will take place at our office for a minimum of seven weeks
Salary - £23,757 per annum (5% increase in April) + quarterly bonus of up to 16% of your salary.
Start Dates – March, April & May 2023
Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.
✌ We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people just because it’s the right thing to do and makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We Care. We Deliver. We’re Agile. We’re Courageous. We Collaborate.
As a British Gas Home Service team member, you will be taking inbound calls from customers who need us most. They may have a boiler breakdown, no heating, appliance repair or a water leak. Your voice will be the first voice a customer hears when they contact us with their emergency.
Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You’ll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service.
We will supply all your IT equipment - you’ll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater)
After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees.
Up to £580 Employee Energy Allowance
Electric car scheme
- 33 days holiday allowance and the option to buy/sell up to 5 additional days
❤️ Our people are the beating heart of our business. We are incredibly proud of our FlexFirst policy. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are important to both your and our success stories. Everyone should have the right balance of office and home working to stay connected to the business, work with their team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right. So, after you have finished your training, you will work flexibly from home. We meet up in the office 2/3 times per month (as a minimum) so we can come together to connect and collaborate. Please make sure your commute is manageable and you are happy to attend the office when required.
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills, and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
This department is open seven days a week to make sure we’re around when our customers need us and our shift patterns reflect this. Our rotational, fixed shifts can start at 7.00am and some shifts may finish at 10pm and there will be some late night/weekend work. Your flexibility around these times is required so please make sure you are comfortable working between these hours. We will be able to offer you a choice of available shift patterns before you start with us.
It’s important that we do the right thing, and we will carry out financial, criminal record and reference checks before you start working with us.
Office address - 4 Callaghan Square, Tresillian Way, Cardiff, CF10 5BT
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
