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Customer Service Advisor – Guernsey Branches

What you’ll do:

We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Consultant. If you are ambitious with a helpful personality, we want to hear from you!

Working in our branch network you will be the first point of contact for our customers, delivering a personalised and friendly service. Everyday you’ll support customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

Requirements

What we’re looking for:

• Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

What we’ll give you:

• Your journey will start with an 8-week training course where we’ll train you on all products and services
• A very competitive benefits package including: a market-leading employer Pension contribution, enhanced parental leave and private healthcare
• At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further

Where & when you'll work:

• Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-14.00 (Not all branches are open on a Saturday)
• We are currently recruiting Customer Service Opportunities across various Guernsey Branches branches: High Street and St Sampsons.

• Internally this role is known as Universal Banker

You’ll achieve more when you join HSBC.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.