Spa Host York, England
Job description
Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular.
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas with further plans to redevelop and expand throughout 2023, 2024 and 2025 increasing the number of Bedrooms, an additional fine dining restaurant, self-contained Golf facilities, as well an opulent new Spa with state-of-the-art facilities.
Our values: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.
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Reports to: Head of Spa Leisure
Benefits:
Apprenticeship and other development opportunities,
Gym and leisure use,
Share of gratuities,
Hospitality Rewards platform,
Employee Assistance Program,
Free meal on duty
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Main duties and purpose of the role:
- To ensure that all members and guests receive a high level of customer service at all times, whilst carrying out all duties to ensure the efficient running of the club to be sure of maximum satisfaction and profitability.
- To ensure the highest standards of hygiene, cleanliness, and tidiness in the Club at all times and attend to any deficiencies professionally within one hour.
- To be responsible for handling cash and cashing up at the end of a shift.
- To adhere to the opening and closing procedures of the department.
- To always maintain hygiene standards whilst cleaning public areas.
- Assist in the cleaning of the department and light maintenance of the equipment.
- To always maintain personal hygiene standards.
- Pool responder
- Assist in the monitoring and control of the pool in relation to standards given in the maintenance manual
- Be able to carry out both pool and spa tests and take corrective action where necessary
- Ensure all hotel guests show their room key card before being allowed access to the club.
- To ensure that the doors to the gym and the changing rooms are monitored
- Take time to talk to your guests – pre-empt any requirements
- Provide a warm welcome to guests when they arrive in the leisure areas – use their name
- Encourage the conservation of energy and recycling at every opportunity
- To actively promote the club at every opportunity, including promotional areas and show rounds to prospective customers.
- Answer phone calls on leisure reception in the professional manner
- Liaise with other departments to allow for the smoothing running of day today business
The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
