Customer Service Advisor (Full-time) Ware, England
Job description
Company description
Role: Customer Service Executive - AA Cars
Location: Ware, Herts. Ability to work from home, with some days in the office, available after all training is completed.
Hours: 35 hours per week. Monday - Friday
Full Time/Permanent: Fulltime
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.
This is the job:
Customer Advisors are at the heart of our business. You’ll speak with new or existing customers by phone and email, giving them the kind of world-class service we are known for. With such diverse customers and conversations, there’s one thing you can always expect: the unexpected. Are you ready for anything?
You’ll be working in a fast-paced environment taking inbound calls from members of the public and our dealers about our products and services.
What will I be doing?
Some of your typical activities will include:
Speaking to our dealers, offering them support & ensuring they’re aware of all the great benefits they have available to them.
Building sustainable relationships and trust through open and interactive communication and delivering positives to our dealers
Actively trying to retain dealers where necessary
Website design using wordpress
Go the extra mile to achieve increased customer satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Identify Upsell/ Cross Selling opportunities - commission available currently attached to specific products*
Follow communication procedures, guidelines and policies
Working towards performance & quality KPIs
Contributing to your team, reporting into your team leader to help achieve the businesses commercial and customer service
Ad Hoc Tasks
As a Customer Service Advisor, you may be required to undertake other duties or work at additional or other addresses from time to time as we may reasonably require meeting the needs of the business.
What do I need?
You’ve already got experience in providing great customer service, and are someone with a real passion for great conversations and helping others. You’re a great listener, treating each customer respectfully as you take the time to fully understand their needs.
We’re looking for someone with:
A talent for solving problems and finding the best solutions for customers
A confident PC user, with an eye for detail and accuracy
A passion for helping others and delivering a first class customer service
Ability to effectively communicate with people from all walks of life
Patience to ensure each customer has a full understanding of the information we discuss with them
Determination and resilience to see a job through to it’s conclusion
Resilience and positivity when faced with challenging situations
Flexibility to adapt to change, and an openness to feedback
Additional Information
- Hours of Work – 9am - 5pm Mon-Fri
- Holiday entitlement – 24 days per year plus bank holidays
- Company Pension
- Private Health Care
- Full AA Membership and benefits
Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to always act with honesty & integrity and respect for others. We hope to hear from you soon.
Job Type: Full-time
Pay: Up to £24,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Work Location: Hybrid remote in Ware, SG12 8HN
Application deadline: 21/07/2023
Reference ID: CS Role
