Customer Service Advisor (Days)

Customer Service Advisor (Days) Stoke-on-Trent, England

bet365
Full Time Stoke-on-Trent, England 24960 GBP ANNUAL Today
Job description

Overview

Operations

Full Time

Closes 28/08/23

Stoke-on-Trent

Full Time

Closes 28/08/23

Who we are looking for

A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression.

Our UK Customer Service department is looking for customer-focused individuals to join us.

Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hand-on training program.

We know that career progression is important, therefore, we invest in you and your career where our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.

With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically working between 07:00-20:30.

The starting salary for this position is competitive increasing to £24,960 per annum upon successful completion of training.

In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Excellent listening skills.
Outstanding communicator.
Passion for delivering exceptional customer service.
Willingness to learn.
Attention to detail.
Ability to multi-task.
Effective problem solver.
Competent computer, literacy and numeracy skills.
Adaptability.

Read more

Read less

Main Responsibilities

Assisting our global customers with their queries.
Providing a first time resolution to customer queries.
Using internal tools to assist and take ownership of customer enquiries.
Resolving customer complaints.
Liaising with internal departments.
Escalating queries where necessary.
Investigating issues thoroughly.
Promoting safer gambling.
Maintaining awareness of policies, procedures and licensing requirements.
Communicating with customers via Live Chat and email.

Read more

Read less

Customer Service Advisor (Days)
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
2000
Related Jobs

All Related Listed jobs

Information Governance Officer - Remote
MoreLife Leeds, England 28000 - 33000 GBP ANNUAL Today

To support staff in information handling activities to ensure that they comply with the relevant requirements of information governance and data protection.

instructional designer
Prepr Remote 79762 - 65260 CAD ANNUAL Today

Prepr, is a non-profit social enterprise established in 2011, originally set out to explore the cross-sections of innovation and skills economy....

Warehouse Operative
Harrods Knightsbridge, England 22372 - 29215 GBP ANNUAL Today

The job holder will be the accountable for ensuring that all warehouse tasks allocated to them are completed accurately and efficiently.

Morning Cleaner Required - Manchester Whitefield
ecoSense Cleaning Manchester, England 10.42 GBP HOURLY Today

You can request up to 2 weeks' pay early*. All staff have full use of our award-winning staff app that allows you to control your employment with ecoSense.

Team Manager - H&S And Resilience
St. Helens Council Saint Helens, West Midlands, England 49590 GBP ANNUAL Today

Qualifications: PhD in chemistry, biochemistry, or related field strongly preferred; at least 1 year of experience teaching undergraduate chemistry courses.