Customer Service Advisor – Bradford Bradford, Yorkshire and the Humber, England
Job description
Customer Service Advisor - Full Time
Bradford
£23,500 per annum + Excellent Benefits
Between 7am and 11pm Monday – Sunday
As a Barclays Customer Service Advisor, this is an exciting opportunity for you to be at the forefront of our passion with customers - and right now our customers need us more than ever. You will be serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. You will develop skills, knowledge, and a desire to take ownership of your clients’ personal development – how you develop is up to you, but we’ll make it our job to notice and help you with your ambitions.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Providing excellent customer service & responses on behalf of Barclays
- Using initiative in developing resolutions by telephone, electronic communications (e.g., email, SMS, Chat) or in person
- Breaking down complex issues or customer queries and assimilating a wide range of information to fully know cause, impact, and solution
- Being proactive in comprehending the short, medium, and long-term customer needs and seeking to provide personalised and effective outcomes for the customer and the bank
- Communicating with other business areas as required to ensure a great customer outcome
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards
• Experience of operating in a customer-focused role
- Proven experience in promoting an excellent customer journey
- The confidence to communicate with a wide range of customers
- Ability to demonstrate communication skills, able to use a range of communication styles that are tailored to the customer and the situation
• Experience of working in retail banking
- Experience of working in a virtual environment
Where will you be working?
We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. This role is located in the Bradford branch.
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