Customer Service Advisor Manchester, England
Job description
Job Description
CUSTOMER SERVICE SPECIALIST / MANCHESTER CITY CENTRE / HYBRID – MIN 2 DAYS PER WEEK IN THE OFFICE/ £21K PLUS BENEFITS/ FIXED TERM CONTRACT
Our people make all the difference in our success, WEX currently has a requirement for a number of Customer Service Specialists to join a rapidly expanding team supporting customers across Europe. As past of the Customer Service team, you will be supporting a wide range of operations teams across Europe, undertaking a wide variety of tasks that are required to maintain the business supporting a growing Fuel Card Business.
What’s offer?
- Competitive salary of £21,000
- Annual performance bonus
- Fixed Term Contract (9 months)
- Monday to Friday – 8.30am - 5pm
- Hybrid working with a minimum of 2 days per week in the office
- Company Pension & Life assurance scheme
- 25 days holidays plus bank holidays
- Holiday purchase scheme, ability to purchase an additional 5 days holiday per year.
- Employee Perks & Discounts
- Career progression opportunities
- Continuous training, coaching and development within a helpful and encouraging environment
- Transport hub 10 mins walk
- Secure bike storage
Knowledge & Skills required
- Previous experience of working across a range of systems (email, databases, MS Office)
- High attention to detail.
- Ability to multitask.
- Excellent communication skills – written and verbal.
- Ability to work off own initiative – this is not a scripted CS role!
- Taking ‘ownership’ of problems
- Ideally experience of working in a ‘Customer Service’ position previously but not necessarily the norm!
- Flexibility to provide cover assistance to other positions within the team.
- Professional approach to work- note this is a B2B environment not B2C.
Essential Duties and responsibilities
- Providing accurate logging onto multiple databases on every customer query
- Dealing with inbound calls – with a wide range of queries.
- Data entry tasks for customers
- Investigations and dealing with large numbers of email enquires over a range of platforms.
- Resolving and identifying issues across multiple channels.
- Looking after live chat facilities.
- Liaising with various departments to ensure that all customer receive the best possible service and in a timely manner.
- Production of customer record and files.
WEX Inc. is a leading provider of business to business physical, digital and virtual card payments solutions.
WEX is fleet, corporate and health payment solutions providing its customers – comprising small business, large fleet and corporations – with unparalleled security and control across a wide spectrum of business sectors.
What’s next?
If you believe you have the necessary skills and passion to be a Customer Service Specialist then APPLY TODAY, as we would love to hear from you
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Salary: £21,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Manchester, M2 3HR: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- MS office, databases: 1 year (preferred)
- B2B: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Manchester, M2 3HR
Reference ID: R11315
