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The Role:

Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?

Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.

The role itself involves mainly phone based customer service support but does also encompass a range of administrative responsibilities that support alongside the calls.

If you feel you can help us to make a difference to a patient's life then keep reading to see if you are interested in the role and what we have to offer.

The location for the role is remote based working, within a fantastic team of around 20 people.

The shifts are between 8am – 6.30pm Monday – Friday and Saturday 8am – 5pm

Some examples of shifts are 8am-4pm, 9.30-5.30 or 10.30-6.30. You will only need to work 1 half a Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.

Ideally you would have experience in working in a fast-paced contact centre environment as we need individuals who have the personal resilience to work in a high pressured, fast paced role.

If any of the above applies to you, Vita Health have the perfect role for you!

On top of your salary of £20,500 pro rata we offer 33 days holiday (inc Bank Holidays), pension scheme, time off for your birthday plus many other great benefits.

What will you be doing?

• Working as part of a team of 20+ direct colleagues supporting clinical teams with over 300 colleagues
• Contacting Clients to book their Physiotherapy or Mental health treatments within the agreed timeframe
• Efficiently handling a share of our 400 daily incoming calls to our National Service Centre
• Identify and effectively dealing with any problems where appropriate
• Ensuring any client or patient telephone enquiries are replied to in a correct and confident manner.
• Correspond and converse with our nationwide network of treatment clinics
• Ensuring good housekeeping for data protection and information security requirements
• Call back and respond to voicemails.
  

Skills and Experience:

Essential:

• Customer service experience
• Personal resilience for a fast paced office environment
• Good Interpersonal and communication skills, with a can do attitude
• Good organisational skills
• Self-motivating
• Good attention to detail and accuracy is required
• Excellent written and spoken English
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Self -sufficient

Desirable:

• 2 + years office and administrative experience
• NVQ Level 2 Business and Administration
• Experience working in a busy office environment.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

Vita Health Group is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.

We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

• Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
• Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact [email protected] and we will arrange.

VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at [email protected] to discuss or amend how we manage reference requests.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group reserves the right to close this job when sufficient applications have been received.