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Job description

Job Title: Customer Service Advisor

Job Type: 40 hours

Location: Crawley

Hours: 07:30 - 16:30, 08:30 - 17:30, 1 in 3 Saturdays

Salary: £26,000 per year

The Role:

As a Customer Service Advisor we want you to bring your previous experience to the team. You'll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, as well as working to meet our customer's needs. If you love to stay busy this role is really for you.

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs
• Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework'.
• You will be accountable for your individual performance and also contributing to site performance.

The Candidate:

• 1 year in a Customer Service over the phone/F2F - ideally from a bodyshop/dealership or insurance/claims background
• Drive to succeed
• Able to work in a fast-paced environment

Benefits:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Job Type: Full-time

Salary: From £26,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Day shift

Work Location: In person

Reference ID: DLG#010