In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Are you a sales and service focused person ? Would you like to be part of a dynamic and international team ?

We are looking to expand our team in the near future to join our professional Contact Centre in Glenrothes, Fife ! You will work in shifts, from Monday to Friday (08:00 to 17:00).

Your challenges

We are looking for future part-time and full-time (20 to 40 hours per week) permanent Customer Service Advisors, who will have an important role within our business, delivering a high-quality service to a range of customers which include Builders Merchants, Architects, Installers and Private Customers.

As a member of our team, you will be responsible for :

• Providing assistance to customers in selecting the best VELUX product for their needs

• Delivering a memorable experience for our customers; whilst providing comprehensive and accurate product and services information

• Enhancing our customers experience by recommending the correct product choices

• Coordinating service requests through various channels such as phone, email, and chat

• Building positive relationships with all levels of the organization in order to exchange information and follow-up on customer requests

• Recognising commercial opportunities to facilitate business growth

• Understanding and communicating VELUX Terms and Conditions with customers

• Navigate systems and information tools to provide relevant and accurate information

Your qualifications

To thrive in this position, the person is determined for providing superb customer service with an ability to communicate effectively to a range of customer types.

We also ask :

• Ability to identify customer needs through the demonstration of effective listening skills and developed questioning techniques

• Demonstrate excellent literacy, numeracy and accurate processing skills

• I.T proficient

• Demonstrate accuracy when making decisions and adapt easily to new initiatives in a growing environment

• Self-awareness and receptiveness to feedback

• Exhibit awareness of commercial opportunities within customer interactions

Your opportunities

You will work alongside experienced and committed colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will. Our team is characterised by an informal tone, high feedback culture and respect for each other both as collaborators and as individuals.

We are a solid value-based company where commitment, Customer centricity and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

What you get in return :

• Attractive salary

• 33 days annual leave

• Additional annual leave for life’s big milestones

• Market leading pension

• Private Healthcare with AXA PPP

• Medical Cashback Scheme through Simply Health

• Newly built spacious working environment with a heavily subsidised café

Application and contact

Learn more about the VELUX Group online at www.velux.com where you can read more about working at our company and what to expect of our recruitment process.

We look forward to receiving your application and CV but please don’t be surprised if you are not contacted immediately, as this is for future recruitments. All inquiries will be treated confidentially.

Equal Opportunity Employer

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.