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Job description

Due to significant and increased growth across the last 12 months, Vape Club is looking to recruit a new Customer Service Advisor. We are looking for someone who:

• Has excellent organisational and time management skills, with the ability to work in a very fast-paced environment.
• An understanding of vaping would be advantageous, but not essential.
• Enthusiastic to develop an understanding of the industry.
• Is an outstanding communicator and listener with a professional and friendly approach.
• Previous experience within a customer service role.

Responsibilities include but are not limited to the following:

• Act as the first point of contact to customers and field sales, dealing with queries and complaints effectively
• Provide a professional, efficient and personalised service to clients
• General administration tasks
• Keeping customers and agents informed of progress
• Processing customer orders through to invoicing
• Ensuring customer complaints are handled efficiently
• Maintaining excellent levels of customer satisfaction in a pressurised office environment

Skills and Experience

• Previous customer service experience within e-commerce
• Ideally have knowledge of e-cigarettes, e-liquids and vaping
• Strong team player with a 'can-do' attitude
• Excellent communication skills both oral and written
• Experience within an administrative role
• Good IT skills
• Superior phone skills and manner

Shift Patterns

• 40 hours per week.
• Five shifts from the following: 12:00 - 20:30 Monday to Friday and 08:00 - 16:30 Saturday to Sunday.
• You will be allocated two days off per week.

Job Types: Full-time, Permanent

Pay: £24,500.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Watford: reliably commute or plan to relocate before starting work (required)

Work Location: In person