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Job description

Due to continued expansion of our customer base, a new vacancy has arisen for a bright and proactive person to join the Customer Service Team.

Key Responsibilities

• Dealing directly with customers via phone, email and live chat
• Maintaining customer records within CRM (salesforce) and other related systems, ensuring information is updated in a clear and concise manner at every touch point
• Checking lead-times for motor vehicles
• Management of agreed paperwork for order
• Updating customers on progress of their order
• Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email, webchat, online forums, and social media
• Taking ownership and personal accountability of any queries or issues that are raised
• Building relationships, supporting, and liaising with all internal departments as required, enabling everyone involved to deliver a premium customer experience in all instances.

Working within a small dedicated team within the office you’ll be providing customer service excellence and sales support to the account development team.

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Watford: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: TO&D110223