Customer Service Advisor Dundee, Scotland
Job description
About Tradeprint:
Innovative, Creative and Progressive, not words you would normally associate with a historic industry like print but we like to do things a little differently at Tradeprint and we hope you do too!
We are a technology-led, trade printer based in Dundee, UK. As part of the Cimpress group, the largest print manufacturer in the world, we are leading the way in mass customisation. Using Ecommerce as our primary route to market, we’re here to change the print world, and you can help us!
With exciting plans for fast growth, we are always looking to add more dedicated, passionate and dynamic people to our remarkable team. To achieve our ambitious goals, we empower our people and they drive the business forward with creativity, enthusiasm and a fierce determination to delight our customers.
About the Role:
We’re looking for a passionate and dynamic Customer Service Advisor to join our close-knit Customer Success Team and help us continue our impressive growth by delivering an astonishing customer experience.
Dealing with inbound inquiries from a variety of sources, our Customer Service Advisors use their enthusiasm and expertise to build strong relationships with our customers, ensuring that they are happy and remain loyal.
This is a great opportunity for someone to grow and develop their skills in an environment that encourages empowerment, innovation and personal development.
Responsibilities:
- Dealing with all inbound enquiries (live chat, calls, emails via Zendesk)
- Building rapport with customers
- Providing expert-level advice at all times
- Taking ownership of issues and challenges that arise
This role offers a great opportunity to grow and develop as the company achieves its ambitious goals. If you feel that you would thrive within our fun, fast-paced, dynamic environment, this could be the role for you!
The ideal candidate for this position will have experience in a similar role and have:
- An enthusiastic approach
- Fantastic communication skills
- The ability to stay calm under pressure
- A desire to be efficient and resolve issues quickly and thoroughly
- A curiosity to explore our customers’ needs and understand how our products could help
It would be great if the successful candidate had experience in the following areas:
- Knowledge of Zendesk or other client support systems would be useful
- Experience in the print industry would be advantageous
This role is a permanent, full time role, based in our Dundee office. In this role, you will work 40 hours a week, in a range of shift patterns between 8am and 6pm Monday to Friday.
In addition to salary, we have a range of benefits including:
· 30-33 days holiday
· Birthday Day Off
· Volunteer Time Off
· Health cash plan (including optical and dental cover)
· Life cover
· Employee discounts for our own products and related brands including Vistaprint
· A discount site including discounted gym memberships, cinema tickets and other leisure and shopping discounts
· Cycle to Work
· Recommend a Friend scheme
We also have a values driven company culture which includes:
· A strong focus on learning and development
· Recognition awards
· A fully funded staff Christmas party and regular company social events
Job Types: Full-time, Permanent
Salary: From £21,673.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Work from home
Schedule:
- 8 hour shift
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 22/06/2023
