Customer Service Advisor Solihull, England
Job description
We have exciting opportunities for enthusiastic, passionate and customer focused individuals to join our Connect Customer Services Contact Centre Teams based in Chelmsley Wood and Solihull.
The Connect Customer Services team is the at the heart of our organisation, it performs a key role in enabling Solihull Council to deliver on its promise to improve lives by delivering great services to the residents of Solihull.
People are at the heart of everything we do and your role as a Customer Service Advisor will be to ensure that every individual you interact with on the phones, face to face, or through a variety of different access channels, enjoys a great customer experience. In this role you will also be responsible for dealing with cash, card and postal payment transactions.
We are looking for performance driven people who like variety within their role. We have a number of vacancies, both part-time and full-time in our Adult Social Care and Customer Contact Service Teams.
To be successful in the role you will be:
- Customer focused with excellent communication skills and a collaborative approach, who has proven experience of providing professional customer service as the norm.
- A team player who values the people you work with, demonstrating respect and behaving with integrity.
- Confident with using computer systems and databases, able to type, talk and listen simultaneously, to create accurate records and provide a great customer experience.
- Organised and methodical
- Able to work successfully in a process driven and often pressurised target driven environment.
- Flexible approach to work and able to work on a shift rota (Monday to Friday)
Closing date: 17th September 2023
Interviews and assessment will be held week commencing 25th September 2023.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required .
This post requires the following Disclosure and Barring check: Baseline personnel security (BPS) .
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Job Types: Permanent, Part-time, Full-time
Salary: £22,777.00-£25,409.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free or subsidised travel
- Health & wellbeing programme
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Solihull, B37 5TN
Reference ID: SOL5708
