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SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.

Job Description

• Job Title: Customer Service Advisor
• Job Type: Permanent
• Hours: 37.5 - Mon-Fri, 09.00-17.30
• Location: Cambridge

Main Purpose of Role

• Ensure sales reviews, reporting and invoices are completed and delivered to our customers in a timely manner
• Create specific report templates prior to analysis being completed
• Ensure that the contract reviews and reports meet the requirements of any relevant accreditation standards (e.g. ISO 17025) and/or regulatory compliance standards are met.
• Perform contract reviews of all jobs received into the laboratory as per the SGS Cambridge Ltd Quality Manual.
• Deal with customer phone / e-mail enquiries in relation to quotes, sales reviews and reports in an efficient manner.
• Monitor ongoing queries to make sure they are brought to a resolution.
• Update internal systems with the relevant information to make sure there is a full audit trail for jobs/enquiries/complaints/databases
• Help to arrange delivery of consumables and the appropriate collection of samples
• Assist Business Development team with creation of quotations for customers.
• Pass any potential sales leads to the Business Development team.
• Any further duties as agreed by the Customer Services Manager and/or Senior Customer Service Advisor

Essential

• Excellent verbal and written communication skills.
• Able to demonstrate a willingness to learn and adapt flexibility to change.
• Good organizational skills and a responsible attitude are essential.
• English, Maths & Science GSCE A*-C
• I.T. literate – including good knowledge of PowerPoint, Excel and Word.

• We would like to hear from candidates based in the following locations: UK