Customer Service Advisor Birmingham, England
Job description
We have an exciting opportunity for a Customer Service Advisor to join our team on a permanent basis.
Our purpose is to use the power of our; exceptional people, wide industry expertise, our empathetic approach to customers in order that we can contribute to the Rivus Fleet Solutions Customer Experience journey.
Reporting to the Customer Operations Manager, you will be responsible for delivering an efficient and professional service to all Rivus Fleet Solutions customers in completion of daily assigned duties across Customer Operations. Customer Service Advisors are responsible for supporting Rivus Fleet Solutions in the delivery of agreed service level agreements and provision of a brilliant customer experience. You as a team player who takes real pride in their work, you’ll be prepared to go the extra mile to ensure the job is done effectively.
What you’ll do
Take full Responsibility & Accountability for the aspects operational activity that are assigned to the role as required.
- Excellent customer service and communication skills
- Can demonstrate experience of communication skills and working in a customer service environment.
- Enjoy administration and be able to demonstrate attention to detail
- Good computer skills for inputting data into systems and management of computer based applications, ensuring data accuracy
- Can follow set process to complete tasks
- Able to handle multiple tasks and be excellent at multi skilling
- Able to work both on own initiative and as part of a team to complete work in the required time frame
- Self-motivated and requiring little supervision once trained
- Proactive and organised
- Provide input into their productivity by means of recording & providing monthly non-core activity information
- Ensure that the work they produce, and the advice they provide meets the quality standards and is in line with local business process requirements.
- Keep up to date with Mandatory Training, documented procedures and, if necessary, refer to the Customer Operations Manager for guidance.
- Demonstrate a flexible approach in performance of their work within Rivus Fleet Solutions, and assist with appropriate level of assigned duties relevant to their skills.
- Be responsive to any request to cover any shortfalls in shift rotas by means of volunteering to cover.
- Work at all times in accordance with Rivus Fleet Solutions/Rivus Safety Policy and legal requirements.
- Actively participate in team meetings and Continuous Improvement, including updating their team’s performance board, adhere to the Workplace Organisation 5S guidelines, and contributing to Continuous Improvement problem solving sessions.
- Assist with training new team members or multiskilling colleagues.
- Ensure interactions with customers and colleagues are respectful and courteous. Conduct yourself with pride, honesty and integrity in order to represent Rivus in a professional way in line with the Rivus Values. Play a part in creating a fun and social environment.
Desired Key Skills
- Have knowledge of the Fleet industry and/or Rivus Fleet Solutions’ customers.
- Knowledge of using lean CI to create and use standard working practices that add value to the customer experience.
- Have worked in a team that has multiple tasks and plans workflow
Key behaviours
- Have an understanding of the customer’s operational needs
- Ability to work quickly and efficiently - enjoy getting things right first time
- Like planning a busy workload
- Love delivering excellent customer service
- Bright, motivated and a positive thinker, with a can-do attitude
- Reliable, flexible and a good communicator
- High energy and committed to building a great team
- Be able to challenge traditional thinking
- Be enthusiastic about using CI as a method for delivering operational excellence
Job Types: Full-time, Permanent
Salary: £25,000.00-£25,897.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
