Customer Service Advisor Warrington, North West England, England
Job description
Protan is a Norwegian industry group that is a world leader in membrane technology. We develop and supply membranes, roof systems, ventilation systems and technical textiles.
Our head office is in Drammen, Norway, and we have more than 900 employees in 15 countries, and a total turnover in excess of NOK 1.2 billion.
Our largest business area is roofing and membranes. We also specialise in tailor-made, flexible ventilation ducts for mines and tunnels. In addition, we supply multi-purpose technical textiles for a range of applications. Protan is also one of the largest roofing contractors in the Nordic region.
We are looking for a Customer Service Advisor to join our UK team based in Warrington. As a Customer Service Advisor, you will be responsible for:
- Answering incoming calls in a timely and professional manner
- Process on a timely basis all customer orders. This will include order entry onto M3 and the Warehouse Portal.
- Ensuring that all customer orders received in the day are input that day and an acknowledgement sent.
- Liaise with Partner Contractor to ensure they have ordered all components required for their installation
- Reviewing on a daily basis the Open Orders report from M3 and ensuring that it is an accurate reflection of both open orders and values.
- Following up and resolving with customers any issues regarding delivery, price, order quantity.
- Liaising with carriers as to delivery of products in agreement with customers’ requirements.
- Placing relevant orders with third party suppliers of product requirement for deliveries to customers’ site.
- Liaising with Finance Manager with regards to customers whose order exceeds their agreed credit limit or who are late in paying open balances.
- Ensuring the data integrity of all customer records on M3 and any potential CRM system.
- Maintain customer record data.
- Ensure that Protan’s Terms and Conditions are adhered to at all times.
- Provide ad hoc weekly / monthly reports for UK and Norwegian management as may be required.
Miscellaneous
- Manage supplies of literature and giveaways
- Put together literature packs and send out as required
- Supporting role in managing the sales, orders and warranty inbox.
- Providing support for BDM’s when required.
- Administer the Protan Installers Course.
- Raise pro-forma invoices before contractors attend the course and chase payment.
- Ensure all back-up support is ready for the days training including materials.
- Organise lunches.
- Maintain register of attendees.
- Produce installer’s cards upon successful completion for all attendees.
If you’re interested in applying for the Customer Service Advisor position, please apply online and one of our team will be in touch to discuss your application.
Job Types: Full-time, Permanent
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Warrington WA5 7TN
Reference ID: HW03
