Customer Service Advisor

Customer Service Advisor Leicester, England

PPL PRS
Full Time Leicester, England 20486 - 21986 GBP ANNUAL Today
Job description

We have an exciting opportunity to join us and be part of our Customer Service Team!

The Team is diverse, driven and bubbly and the office prides itself on being one of the most chic and modern in the heart of Leicester. If you are looking for a role where you can be yourself and work with lovely people who all have a passion for Music then this could be the place for you. If you thrive on delivering that first-class customer experience, then keep on reading...

You will

  • Join a passionate and dedicated team who work directly with our existing customers and provide support to resolve questions and queries, accurately and efficiently. You are friendly and focused whilst being able to build rapport with others and provide hands-on support to PPL PRS customers in need.
  • Work in a fast-paced, dynamic environment and you exhibit composure under pressure whilst being resilient and adaptable to change.
  • Communicate with patience and compassion and always play fair. Even if you’re juggling more than one task, you stay conscious of others time demands as well as your own. You fulfil PPL PRS’s service commitment with style, speed, and skill. And you earn the trust of customers and co-workers alike as you communicate effectively through a variety of channels.
  • Be able to identify problems and provide feedback to ensure our customer service stays relevant and current.

You will have experience in ...

  • Using Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Good verbal communication including a good telephone manner

You will be

  • Negotiation Proactive
  • Influential and persuasive
  • Results driven
  • A team player
  • Attentive to detail
  • Highly Organised

Please see Job description below this advert for further details.

Working hours

37.5 hours to be worked Monday – Friday between 8am- 6pm. We understand these hours don't work for everyone however we would still like to talk with you and talk through options.

Who are we?

PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world. We are a diverse, vibrant, and collaborative company that aim to give back to our Musicians & Artists. We also love to make sure singer-songwriters and performers are fairly rewarded for their hard work. We are transforming music licensing in the UK with the launch of TheMusicLicence.

Please see our employee benefits below, a comprehensive list is available via the key information document.

#IND1

Customer Service Advisor
PPL PRS

pplprs.co.uk
Leicester, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Non-profit Organisation
2017
Related Jobs

All Related Listed jobs

Insight Placement Black Heritage Talent - Audit Insight Glasgow TBC 2023
KPMG Glasgow, Scotland Today

120 UCAS points* from your top 3 grades, excluding General Studies under the 2017 tariff point system at A Level (300 UCAS points pre-2017).

Trainee Estate Agent - Chelsea
Dexters Estate Agent Group London, England 40000 - 50000 GBP ANNUAL Today

Team and social events including annual summer party and December awards ceremony. Track record in Sales or a Customer Service environment (Hospitality,

Care Assistant - Coxlodge (NE3)
Be Caring Newcastle upon Tyne, England 11.5 GBP HOURLY Today

We are recruiting a minimum of 3 full-time or 6 part-time Care Assistants to provide care and support to people living in Coxlodge and surrounding areas (NE3).

Marketing Specialist, Boots App - Boots UK
Boots Nottingham, England 30824 - 38944 GBP ANNUAL Today

Sitting within the Loyalty Proposition Team, youll be responsible for developing the marketing plan and managing the delivery of app communications to both

Health and Social Care Assistant
Hounslow and Richmond Community Healthcare NHS Trust Hounslow Today

We are currently seeking health and social care assistants with a broad range of previous experience and knowledge who are looking for an opportunity to develop skills in rapid response and...