Customer Service Advisor

Customer Service Advisor Havant, England

Portsmouth Water Ltd
Full Time Havant, England 22757 - 25670 GBP ANNUAL Today
Job description

We are looking to appoint a Customer Services Advisor to work within our busy Customer Services Department. We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers over the phone and in writing, responding to requests such as customer moves, processing payments and billing queries. The successful individual will work at all times in line with our values of Excellence, Future Focus and Integrity. Recent call centre experience is preferable.

Key Responsibilities

  • Delivering an exceptional level of customer service
  • Resolving queries at first point of contact
  • Listening to customers, understanding their needs and providing tailored solutions
  • Processing account changes, paying excellent attention to detail
  • Undertaking some back-office administration tasks

Key Attributes

  • Being passionate about customer service
  • Ability to communicate effectively
  • Have a positive can-do attitude
  • Ability to work under pressure and multitask
  • Strong IT skills
  • Positive approach to Health & Safety

If successful in your application, you will be joining a forward thinking team which really places the customer at the heart of everything we do. You will have the opportunity to get involved in wider business activities, such as volunteering at community events, helping at the annual science fair and raising money for WaterAid. You will have the opportunity to influence our service to customers, suggest and implement improvements and develop personal skills.

We are happy to consider flexible working arrangements. This can include alternative days / hours of work or work location. Please specify any request in your application. We actively support equality, diversity and inclusion and encourage applications from all sections of society. The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.

For an informal discussion please contact Kim Rowe, Customer Services Supervisor on 023 9224 9325.

Job Types: Full-time, Permanent

Salary: £22,757.00-£25,670.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Work Location: In person

Customer Service Advisor
Portsmouth Water Ltd

www.portsmouthwater.co.uk
Havant, United Kingdom
Neville Smith
$25 to $50 million (USD)
201 to 500 Employees
Company - Private
Energy & Utilities
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