Customer Service Advisor Nailsea, England
Job description
Looking to work for us – great choice we love it here too!
Who we are?
Pelican Business Services are a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, 2021 and 2022 South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
What you’ll be doing
We are looking for customer service advisors to deliver a first-class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50 – 60 inbound calls a day from customers that have queries regarding their water bills.
Initially your focus will be our inbound telephone contacts but here at Pelican we will multiskill you to also communicate with our customers using other channels such as emails and live chat.
As we are office based you will enjoy face to face contact with your colleagues and line manager daily. We also have cafes, shopping, beauty services and recreational facilities on our doorstep.
From interview to offer we will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our unique onboarding programme including our award-winning academy.
Our full-time roles can be 37 or 40 hours - it’s your choice. (No evenings, Sundays, or Bank Holiday working here!)
What you need?
We are looking for someone who loves talking to people and can naturally build a great rapport with our customers and colleagues. You will have confident, energetic, and professional communication skills, be friendly and have a positive, ‘can do’ attitude.
You will need to be able to demonstrate resilience and reliability, working to defined department targets.
If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us.
If you are looking for more flexible hours or a shorter working week? We’re a life friendly employer offering flexible working options encouraging our team members to have a working pattern that fits in with their lives.
Perks
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 1,200 retailers
The Important Stuff
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer - Please let us know if you any additional support or help to assist you in your application.
We are popular and we may close our advert sooner than it says, we recommend you apply straight away so you don’t miss the opportunity to join us!
