Customer Service Advisor

Customer Service Advisor London, England

Parker Jones Group
Full Time London, England 24000 GBP ANNUAL Today
Job description

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

Key Responsibilities

  • Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
  • Adhere to call handling procedures, policies and operation processes in order to ensure "First Class" service is delivered at all times.
  • Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
  • Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

Requirements

  • Previous experience in call centre environment, dealing with high volumes of calls (desirable)
  • First time customer service face to face, via the phone or writing
  • Excellent communication skills
  • Ability to prioritize tasks

Other Key Information

  • Hybrid role - 2 days in the Stratford office (Thursday is mandatory), and 3 days working from home

Benefits

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days

Job Type: Permanent

Salary: £24,000.00 per year

Benefits:

  • Company pension
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Ascot: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (required)
  • Repairs and Maintenance: 1 year (preferred)
  • property Services: 1 year (preferred)

Work Location: One location

Reference ID: CSA STRAT

Customer Service Advisor
Parker Jones Group

www.parkerjonesgroup.com
Fareham, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
HR Consulting
2019
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