Customer Service Advisor

Customer Service Advisor London, England

Parker Jones Group
Full Time London, England 24000 GBP ANNUAL Today
Job description

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

Key Responsibilities

  • Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
  • Adhere to call handling procedures, policies and operation processes in order to ensure "First Class" service is delivered at all times.
  • Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
  • Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

Requirements

  • Previous experience in call centre environment, dealing with high volumes of calls (desirable)
  • First time customer service face to face, via the phone or writing
  • Excellent communication skills
  • Ability to prioritize tasks

Other Key Information

  • Hybrid role - 2 days in the Stratford office (Thursday is mandatory), and 3 days working from home

Benefits

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days

Job Type: Permanent

Salary: £24,000.00 per year

Benefits:

  • Company pension
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Ascot: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (required)
  • Repairs and Maintenance: 1 year (preferred)
  • property Services: 1 year (preferred)

Work Location: One location

Reference ID: CSA STRAT

Customer Service Advisor
Parker Jones Group

www.parkerjonesgroup.com
Fareham, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
HR Consulting
2019
Related Jobs

All Related Listed jobs

2023 Summer Intern Program - Group Research - London
UBS London, England Today

Interact with colleagues, analysts and sales and help to prepare analysis. We offer different working arrangements like part-time, job-sharing and hybrid

Cloakroom Attendant
Bar and Beyond Chelmsford Chelmsford, England 9 - 9.7 GBP HOURLY Today

Accepting payments and processing transactions. Issuing tickets for items left in the cloakroom. Hanging up coats and storing them safely.

Kitchen Assistant
BaxterStorey UK Darlington, North East England, England 10.42 GBP HOURLY Today

It means being able to work in all areas of the kitchen, helping chefs, building your knowledge and playing an important role in the smooth running of the

technicien réseau (h/f)
Micromedica Business Solutions Trois-Rivières 78750 - 42338 CAD ANNUAL Today

Micromedica est un fournisseur de solutions d’affaires
reconnu et solidement établi. Depuis plus de 30 ans,...

Apprenticeships Audit - Apprenticeship South Coast - Southampton Autumn 2023
KPMG-UnitedKingdom Southampton, England 26078 - 37128 GBP ANNUAL Today

120 UCAS points* from your 'top' 3 grades, excluding General Studies under the 2017 tariff point system at A Level (300 UCAS points pre-2017) or at Higher