Customer Service Advisor

Customer Service Advisor Barking, London, England

Online Lubricants Ltd
Full Time Barking, London, England 11.5 - 13.5 GBP HOURLY Today
Job description

Customer Service Advisor
Location: Barking, IG11
Salary: £11.50 - £13.50 per hour
Part time – Monday - Friday
Working hours – flexible (minimum 20 hours per week)

Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.

Established 29 years ago, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.

We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service Team

Why join Online Lubricants?

  • A fast-growing business with a clear pathway for career progression
  • Forward thinking and innovative company who embrace new ideas
  • We invest heavily in staff development and training
  • We believe in working hard and playing hard
  • Fantastic opportunity to join the leading oil distribution company in London & the South East

Responsibilities:

  • Receive incoming calls dealing with all customer orders and queries
  • Managing internal relationships with sales reps, drivers, staff and being a reliable point of contact in the office
  • Identifying opportunities to cross sell and up sell Online Lubricants’ full product range
  • Building long lasting business relationships with existing and new customers
  • Consistently providing outstanding customer service, increasing customer retention levels
  • Ability to think quickly and make decisions in a busy environment.
  • Calling potential leads and coordinating appointments for the field staff
  • Communicating with our accounts department in relation to our customers account status.

Requirements:

  • 12+ months experience in a similar role - desirable
  • Excellent communication skills – both verbal and written
  • Excellent IT skills
  • Experience in negotiating with customers – Desirable
  • Good team player
  • Be flexible and work around our customers
  • Willingness to learn technical information based around our business
  • Full Training provided
  • Above all, excellent attitude and willingness to learn are essential

What we provide:

  • Flexible working where possible
  • Phone/phone allowance for drivers/management
  • 20 days holiday full time contracts plus bank holidays
  • Workwear
  • Clothing allowance for operations staff
  • Ad-hoc bonuses
  • Free tea/coffee/kitchen provisions
  • Benenden Healthcare & Cashplan
  • Company events
  • Customer incentive scheme
  • Referral scheme
  • Oil and other products for personal car

No recruitment agencies please

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales

Job Types: Part-time, Permanent

Salary: £11.50-£13.50 per hour

Benefits:

  • Casual dress
  • Company car
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Referral programme
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Barking, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

  • B2B sales: 1 year (required)
  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Customer Service Advisor
Online Lubricants Ltd

https://www.online-lubricants.co.uk/
Barking, United Kingdom
David Collings
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Energy & Utilities
1994
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