Customer Service Advisor Cardigan, Wales
Job description
We are looking to recruit a Service Advisor for our Aftersales department.
This is a great opportunity to join a busy and thriving team within a MG, Honda, Dacia and Renault Franchised Dealer environment.
You will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first. You'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Ideally, you will have excellent organizational and administrative skills along with good attention to detail. A strong customer service background would be desirable.
Job Duties Include:
· Dealing with Customer both face to face and over the phone
· Meeting and greeting service customers and identifying their service requirements.
· Booking in Services, MOTs and any Warranty work
· Provide the aftersales support for all customers keeping them updated at each step.
· Working well within a team
· Up selling after sales services.
· Ensuring workshop is working to 100% productivity by scheduling customer orders.
· Warranty Administration
· Discussing and arranging payment with customers
· Arrange car collection and delivery, providing courtesy cars where necessary.
Hours covering opening times of 8.30 am to 5.30 pm plus alternate Saturday mornings 8.30 am to 12.30 pm
Job Types: Full-time, Permanent
Salary: £22,750.00-£25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
