Customer Service Advisor Manchester, England
Job description
Customer Service Advisor:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?
Office Location: Trafford Park, Stretford, Manchester M41 7LY
Hours of work: Monday – Friday, 9:00 – 17:00 - with hybrid working
Role summary:
We have a fantastic opportunity to join our Customer Service Team where you will be supporting customers & colleagues through their journey with MEU-UK in the after sales of air conditioning and heating products and services.
You will be able to directly influence the customer journey and your feedback will help to shape the future vision for the customer experience.
Your work will play a key role in achieving our aim in becoming truly customer centric, ensuring the best experience for our customers.
Skills/Responsibilities:
To be successful in this role you will need to:
- Be the ‘voice of the customer’ when operating within the business.
- Bring to the attention of the Team Leader any potential problem/complaint that could compromise the integrity and reputation of the department.
- Help our customers with all spares enquires.
- Answering phone calls regarding spares queries
- Effectively run the Spares inboxes ensuring you are responding to emails in a professional, prompt, and efficient manner.
- Processing of credits and returns.
- Liaise with logistics, credit control and other operational offices
- Deal with logistic queries and problems within the stated service level agreements (SLA).
- Coach and train the wider operations team on all aspects of the role so this can be rolled out nationally.
- General administrative duties to support the department.
- Understand and comply with all relevant company policies.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
About Us:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Job Type: Full-time
Salary: £24,000.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: Hybrid remote in Manchester
Reference ID: Customer Service Advisor
