Customer Service Advisor London, England
Job description
Our Client, a leading car manufacturer are currently looking for a Customer Service Advisor to join the business based out of their Sidcup Dealership for a 12 month fixed term contract.
As a Customer Service Advisor you will take inbound calls, emails and live chats from potential customers who are looking to buy a car. Your main responsibilities will be giving advice on our client’s current range cars, talking them through current offers and checking if a new, used or financed car would suit them best. With the main aim to get them booked in to see a Car Sales Executive at one of our clients 11 dealerships.
This role would be ideal for anyone with an interest in the Automotive industry, or an experienced Sales/Customer Service Advisor looking to increase their OTE.
About the role
- Communicate with the customer in a variety of chosen methods
- Talk and listen to inbound customer calls to fully understand their requirements
- Work with the Sales Executives to ensure the database is up to date
- Ensure that the customer’s information is recorded and updated
- Guarantee all appointments are scheduled clearly in the Sales Executives diary
- Give them all relevant information around our client’s current vehicles and offers
- Contact all customers within the agreed service level agreement
- Demonstrate the most suitable options to the customer, encouraging them to experience the product
About you
- Superb communication skills via phone, email and live chat
- Excellent levels of customer service
- Computer literate
- Have experience in sales and/or customer service (Essential)
- Precise planning and organisational skills
- Work efficiently under pressure and to set targets
- Be polite, friendly and persuasive
- Have excellent rapport building skills
About the company
- Fantastic career progression
- Market leading benefits including healthcare, pension and company lease scheme
- Great training and development
- Fun, friendly working environment
About Our Client
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.
What’s Next?
If you’re a Customer Service Advisor looking for a role with realistic career progression within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £20,000.00-£29,000.00 per year
Work Location: In person
