administrative assistant Bristol, England
Job description
Prescriptions Administrator
Salary: Starting at £23,971 per annum, with the potential to rise to £25,095 per annum.
Location: Keynsham, Bristol (site based)
About Pet Drugs Online
As one of the UK’s biggest and most trusted suppliers of affordable veterinary medicines and pet products, our aim is simple – to provide the very best for the nation’s pets just as we do for our own. Not only are we one of the largest retailers of pet medications: we’re also part of IVC Evidensia, the UK and Europe’s largest veterinary group.
At Pet Drugs Online we’re striving to give our customers a fantastic experience and we recognise that our ability to do that rests with our greatest asset – our people. We feel personally invested in the continued success of the business and we aim to create a working environment that encourages you to feel the same way.
About the role:
The main purpose of the Prescription Administrator is to support the checking and processing of veterinary prescriptions with a key focus on attention to detail to ensure the correct medication is processed.
The Prescription Administrator sits within the qualified Prescription Team and reports into a Prescription Team Leader.
Main responsibilities:
- Processing prescriptions from uploaded, original and scanned copies
- Copying information accurately
- Identifying errors and potential fraudulent prescriptions
- Liaising with vets and our customer service team to ensure the best level of service is delivered
- Maintain thorough and accurate customer service records
- Working towards agreed KPI’s and SLA’s
- Work towards personal development plan goals and agreed objectives
The role is 40 hours per week, Monday – Friday and will be based on site at our Keynsham offices. The working hours for this role are a weekly alternating shift pattern, working 08.00 - 4.30 and 08.45 - 5.15.
What are we looking for?
- Attention to detail
- Experience of working in an OMNI channel center
- Effective communication skills
- Problem solving skills
- Time management skills
- Experience of managing own performance against KPIs
- Driven by results and the delivery of a quality service
- Ability to role model our values and behaviors to customers
- Enjoy working within a fast-paced environment and adaptable to changing priorities
- Supportive and approachable nature
- Competent to work unsupervised but happy to work collaboratively as part of a team
- Relationship building skills
- SQP qualified and undertaking CPD (desirable)
What you’ll get in return:
True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment.
Our benefits:
- 5 weeks holiday (increasing with service) plus bank holidays
- Your birthday as a paid day off each year
- Discounts across most of our products together with discounted veterinary fees within IVCE practices
- Company pension
- EAP and supportive wellbeing programmes
- Family friendly policies
- Access to our rewards platform where you can enjoy discounts with a wide variety of retailers
Please visit https://www.petdrugsonline.co.uk/to find out more about us!
How to apply: To apply for this role, please click on the button above or send your CV and a covering letter telling us why you’re right for this role to people@ petdrugsonline.co.uk.
For informal enquiries, please contact us via people@ petdrugsonline.co.uk
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Additional information:
We welcome applications from people across all communities and backgrounds. We recognise that a diverse workforce supports our commitment to building an including working environment where our team members can thrive and reach their full potential.
Job Types: Full-time, Permanent
Salary: From £23,971.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 31/07/2023
