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customer relations Cadillac, MI

Ferrellgas

Full Time Cadillac, MI 46894 - 33928 USD ANNUAL Today

Job description

Overview:

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth.

Benefits

401 (K) with generous company match
Paid Time Off (PTO), including holidays
Paid training and tuition reimbursement
Employee Stock Ownership Plan (ESOP)
Propane Discounts

Responsibilities:

Works with customers on a daily basis to sustain and improve business relationships.
Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
Ensures accurate account setup, maintenance, and the closing of all customer account information.
Handles all customer issues by following our customer complaint resolution policy.
Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications:

High School Diploma or equivalent
1 year of customer service experience
Exceptional customer service and negotiation skills
Strong organizational skills with typing and data entry experience
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship for an employment visa.