Computer-Savvy Team Member Wembley, England
CCTV LINE Ltd
Full Time
Wembley, England
6.7 - 16.58 GBP HOURLY Today
Job description
Responsibilities:
- Answer incoming phone calls and respond to customer inquiries promptly, providing accurate information and resolving issues effectively.
- Handle customer concerns, complaints, and general inquiries, ensuring a high level of customer satisfaction.
- Communicate with customers via email, chat, or other written correspondence to provide support and assistance.
- Utilize computer systems and software to manage customer interactions, document relevant information, and update customer profiles.
- Collaborate with team members and other departments to address complex customer issues and provide timely solutions.
- Continuously stay updated on company products, services, and policies to effectively assist customers and provide accurate information.
- Identify opportunities to enhance customer experience and provide feedback to improve processes and procedures.
Requirements:
- Fluent in English with excellent verbal and written communication skills.
- Proficient typing skills with exceptional accuracy.
- Strong computer literacy and ability to quickly learn new software and systems.
- Prior experience in customer service or a related field is preferred.
- Exceptional problem-solving and decision-making abilities.
- Outstanding interpersonal skills with a customer-centric mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
Job Type: Full-time
Salary: £6.70-£16.58 per hour
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Wembley, HA0 1HX: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Digital marketing (preferred)
- Marketing (preferred)
Work Location: In person
Reference ID: CCTVLINE
