Customer Service Advisor

Customer Service Advisor Douglas, Scotland

Lloyds Banking Group
Full Time Douglas, Scotland 19292 - 21270 GBP ANNUAL Today
Job description

End Date
Sunday 12 February 2023
Salary Range
£19,292 - £21,270

Agile Working Options
Flexible / Variable Hours
Job Description Summary
Working as part of a team to help new and existing customers with their financial & service needs via a range of channels. Delivers an excellent customer experience by working collaboratively with colleagues, ensuring all customers are dealt with efficiently and professionally and receive fair outcomes including those of our vulnerable customers. Helps Britain and the Islands prosper by making appropriate referrals to the right person or channel of choice. Supports and embeds LBG priorities, adheres to regulatory requirements and role models the Group Values, Behaviours and Code of Responsibility
Job Description
Our Community Banking branches are an integral part of Lloyds Bank Commercial Markets - providing vital services to the Islands' communities.

And with an employee benefits package you can tailor to suit your lifestyle a customer service role with us brings many exciting rewards...

For starters, we'll give you a competitive salary and bonus opportunity of c5-10%.

As well as giving you the following benefits:
  • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
  • Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
  • Share schemes
You'll also get a Flex cash pot of 4% salary, which you can take as cash or spend on a wide range of options such as:
  • Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
  • Extending the private medical insurance you'll receive to family members including enhanced cancer cover.
  • A Flex Card providing up to 15% discount with a number of well-known retailers.

We also have free health and well-being offerings.

So you can be sure we're investing in your future.
Our branch colleagues are passionate about making a difference to customers, businesses and communities.
Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.
But we're also driven by a clear purpose: to Help Britain and the Islands recover...
Working full time you could be greeting customers at the welcome desk, helping them at the counter or working on other branch tasks.
You’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.
This role is located in the Isle of Man in our Villiers and Ramsey Branches.
Our branch colleagues are passionate about making a difference to customers, businesses and communities..
Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.
But we're also driven by a clear purpose: to Help Britain and the Islands recover...
Working full time you could be greeting customers at the welcome desk, helping them at the counter or working on other branch tasks.
You’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.
We just need you to demonstrate the following qualities:
  • Honest and genuine, caring about helping people with their finances (no previous banking experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
  • A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
  • The flexibility to work in branches across the area and occasional Saturdays when needed.
We'd also ideally like you to possess any necessary residency license permissions.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people and a fresh start with us appeals then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Customer Service Advisor
Lloyds Banking Group

www.lloydsbankinggroup.com/careers
London, United Kingdom
Charlie Nunn
Unknown / Non-Applicable
10000+ Employees
Company - Public
Banking & Lending
Finance
1695
Related Jobs

All Related Listed jobs

Transport Planning Apprentice, Manchester
AECOM Manchester, England 31702 - 42251 GBP ANNUAL Today

The planning and design of transport and traffic policies, plans, schemes and systems. No experience is necessary but the position is ideally suited to school

delivery driver
DYY Ltd Peterborough, England 32.5 - 15 GBP HOURLY Today

JOIN OUR TEAM TODAY * Delivery Drivers Wanted!

OWNER DRIVERS ONLY

Are you looking for a Self-Employed Flexible Role that pays...

Bus Driver
ABM Gatwick, England 15 GBP HOURLY Today

Must hold a valid PCV licence (D, D1) with no more than three points endorsed, maintaining regular reports for inspection. Full training will be provided.

Medical Laboratory Assistant
Sonographers medical Slough, Berkshire, South East England, England Today

Specialist Skills / Training/Experience Required: computer literate and read and write in English. Our client is looking for candidates who have previously

Housekeeper
Fresh Student Living Cardiff, Wales 24878 - 42000 GBP ANNUAL Today

Checking that cleaning materials are well stocked and stored correctly, including COSHH products. Ensure the correct disposal of rubbish in the allocated bins