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We’re looking for a Customer Service Advisor to join our team on our Neath Port Talbot Hospital PFI contract. Within this role, you can enjoy exposure to exciting projects, a Rewards and Benefits package, progressions opportunities and even more.

Location: Neath Port Talbot Hospital, Wales

Contract: Permanent, full time - 40 hours per week, Monday to Friday

Responsibilities

As a Customer Service Advisor you will be based at Neath Port Talbot Hospital where Kier are responsible for delivering Estates services to a 270 bed hospital. You will act as the main point of contact for reactive and planned maintenance tasks.

Your day to day will include:

• Operating the computerised Helpdesk facility for all hospital and estate management services as a single point of contact
• Receiving and logging calls to the Helpdesk facility, identifying user requests and forwarding and prioritising for action
• Providing general office support functions including photocopying, scanning, filing etc.

Who are we looking for?

This role of Customer Service Advisor is great for you if:

• Have experience working within a customer service/helpdesk environment
• Demonstratable accurate entry skills with excellent attention to detail

We’re all about finding potential here at Kier, and transferable skills are always welcome! So even if you don’t tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at [email protected] to discuss and arrange these.

Benefits at Kier

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

• New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
• 26 days’ annual leave + bank holidays (with the opportunity to buy or sell holiday)
• Two employee Share Scheme options (Sharesave and Share Incentive Plan)
• A free healthcare app giving you access to clinicians and experts on fertility, pregnancy and baby, menopause and men’s health
• An additional two days’ leave to take part in volunteering activities of your choice

And so much more! You can read the full details of all of our benefits on our website: https://www.kier.co.uk/reward-and-benefits-summary-c-grades/

Who is Kier?

We’re made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives: https://www.kier.co.uk/sustainability/

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here: https://www.kier.co.uk/media/6668/di-roadmap-2021.pdf

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks