Customer Service Advisor Newtownards, Northern Ireland
Job description
Customer Service Advisor (Part-time, Compressed hours or Full-time)
Location: We typically work from home with the flexibility to work in the Newtownards Office 2 days per week, although not mandatory.
Salary: £21,000 - £23,500 per annum, non-negotiable.
We also offer the following benefits:
· 26 days annual leave plus 7 statutory days
· On target bonus of 10% of annual salary
· 4% pension contributions
· Working from home allowance
· Heavily discounted Car and Home Insurance for employees and their friends and family
· Paid Maternity and Paternity Leave
· 15 hours of paid “My Time” to dedicate to Wellbeing and/or Self Development
· Perks at Work
· Purchase Annual Leave Scheme
· Free online fitness classes including Pilates and yoga.
· Employer supported volunteering – two paid days a year to dedicate to volunteering.
· Death in Service benefits
· Unum Help@Hand Service – free remote GP service, Life, money and wellbeing support.
· Subsidised professional fees.
· Fully funded professional CII qualifications.
Hours: This role is available part-time or full time. We offer other flexible work options, such as compressed hours.
Job Description:
Working within our virtual call centre as part of our Customer Service Team, you will handle inbound and outbound calls from existing customers. You will be responsibility for completing transactions such as mid-term changes, mid-term transfers and other ad hoc queries relating to existing customers insurance policies.
You will be required to advise, recommend, sell and service appropriate insurance products to meet the demands and needs of our customers.
A full comprehensive training programme is delivered upon appointment into the role to ensure you are competent to service our insurance products and use our operating system.
Person specification:
· At least 2 years’ Personal Lines insurance experience, ideally with motor products.
· You have experience of communicating clearly and effectively with customers over the phone.
· You have experience of delivering first class customer service and enjoy working with people.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact [email protected]. We also offer reasonable adjustments on the job.
Interviews are scheduled to take place week commencing 24th April 2023 virtually, with slots throughout the working day and early/late slots will be available. If you would prefer an in-person interview for any reason, these can be arranged.
Job Types: Full-time, Part-time, Permanent
Salary: £21,000.00-£23,500.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Flexitime
- Free fitness classes
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: One location
Reference ID: CSA/0423
