Customer Service Advisor Leeds, England
Job description
Location: Hybrid working available
Salary: £22,000 + excellent benefits
Hours: 35 hours per week
What you'll do
As a Customer Service Advisor you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for.
You will be passionate about delivering an outstanding customer experience, be ambitious and have a helpful personality. Previous Customer Service experience is essential, don’t worry if you don’t have banking experience, we can teach you everything you need to know, what we are really interested in is someone who can hold a conversation and has a genuine passion for going above and beyond for customers
Within this role you will;
- Provide exceptional telephone customer service in a timely manner whilst working in a busy fast-paced contact centre and adhering to our policies and procedures
- Have the technical ability to use multiple systems with pace
- Process a wide range of transactions, whilst maintaining a high degree of accuracy
- Be a problem solver and have an excellent attention to detail
- Play a supporting role in educating our customers around HSBC products and alternative digital banking platforms
Hybrid Working
We are currently operating a hybrid working environment, which means you can work partly in the office and partly at home, it's important you are able to do both – rather than exclusively in one place or the other. If working from home you will need to have a working environment which is safe, secure and be free from the interruptions of day-to-day life.
The Hybrid Office Location for this role is: Leeds
When & Where you'll work
Our full-time roles are contracted to 35 hours per week. Our Contact Centre operating hours are Monday to Sunday 8am to 8.30pm. We require a minimum of 10 hours a week to be worked across evenings and weekends so we can be here for when our customers need us.
Your Training
You’ll initially receive 6 weeks full training to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Training is run Monday to Friday 9am-5pm.
To enable us to provide you with the correct support to fulfil your role your training will be face to face in the office, we also ask that you do not take any holidays during your training period.
What You’ll Get!
When working from the office you will have access to free parking, a gym and a subsidised on-site nursery.
We offer an attractive minimum starting salary of £22,000 based on 35 hours per week, plus an annual discretionary performance bonus and a very competitive benefits package listed below:
- 25 days paid holiday. This includes bank and public holidays with the option to buy or sell up to 35 hours’ holiday
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few.
- A market-leading employer Pension contribution*
- Access to “My Choice” Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few.
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
